What if you are not happy with us?
We hope that you will be happy with our service.
If not, please email us so that we can investigate your complaint and try to send you our response within 28 days.
If we have not resolved your complaint within 8 weeks, you can ask the Legal Ombudsman to consider your complaint. You can find further information on the Ombudsman at www.legalombudsman.org.uk and you can contact them by telephone on 0300 555 0333, by email at \""> or by post at PO Box 6806 Wolverhampton WV1 9WJ.
If you want the Ombudsman to consider your complaint, you will normally need to contact them no later than one year from the date of the act or omission being complained about; or one year from the date when you should have realised that there was cause for complaint. You will also need to refer your concerns to the Legal Ombudsman within six months of our final response to you.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour, for example due to dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find further information on the Solicitors Regulation Authority at https://www.sra.org.uk/home/home.page